FAQ

 

Q: What methods of payment do you accept?


A: We currently accept cash and bank deposits. Please note that if paying via bank deposit, the funds need to be available to us on or prior to completion of your service. We are in the process of setting up a mobile Eftpos machine.
 

Q: Can you offer me a permanent solution to fix my leaking shower?


A: Yes, we can fix your leaking shower permanently using our epoxy sealant and offer you a 10 year guarantee against leakage to applied areas.
 

Q: Do you offer any sort of guarantee?


A: Yes, we offer a 10 year guarantee against leakage when an epoxy sealant service is carried out. Having said that, our product that we use is so reliable we are confident that your shower will probably never leak again in your lifetime.

Unfortunately we cannot guarantee that we would be here in 100 years time to honor a life time guarantee- we would never make a promise to our customers that we cannot keep, so that is why we offer a 10 year guarantee as we know that we will have no problems honoring that.
 

Q: Can my shower be used prior to a service taking place?


A: The shower needs to be kept dry for a minimum of 24 hours prior to a service taking place.

In the case that the shower has been used in the 24 hours before the scheduled service time, the service will need to be re-scheduled and a $66 call out fee will apply.

You will not be charged any cancellation fee if you decide to cancel-we require at least 24 hours notice though, you can let us know either by phone or email.

We hope you can understand this, as we need to cover operating costs, if we have an on the spot cancellation, it costs us money by sending out a technician.
 

Q:How long after a service is completed can I use my shower and/or bathroom?


A: You can use your shower and bathroom as usual 24 hours after the service has been completed.
 

Q: What areas do you service?


A: We service all Melbourne suburbs. For a list of suburbs, please see our suburbs serviced page. If you cannot see your suburb on there please ask us and we will let you know if we are able to service your area.
 

Q: Do you have public liability insurance?


A: Yes, we are fully insured for public liability for up to 5m. A copy of our certificate of currency is available upon request.
 

Q: Can you give me a quote over the phone?


A: We cannot give you an accurate quote without physically sighting the job and making an assessment, as each job is unique. Having said that, our epoxy sealant service to permanently fix leaking showers starts at $349+ GST, and each subsequent shower in the same home automatically receives a $100 discount off the full price.
 

Q: Are you available on weekends or after hours?


A: Yes, we are available weekends, and after hours. A surcharge applies for after hours work.
 

Q: Are your technicians qualified?


A: We only use qualified technicians. All of our technicians hold relevant qualifications. For plumbing works we only use licensed plumbers.
 

Q: How long have you been in the industry?


A: We have been in the bathroom renovation and shower leak industry for almost 18 years.
 

Q: Are your technicians trustworthy?


A: Yes, you can have peace of mind knowing that you can trust our technicians. All of our staff have current police checks. We have had the same team of staff for quite a long time now, and they have proven their trust to us over the years. If we couldn’t trust them in our own home, we would not have them work in yours!