FAQ2018-10-20T12:47:32+00:00

FAQ

A: We currently accept cash, bank transfer/eft and credit card payments.

A: Yes, we can fix your leaking shower permanently and offer you a 10 year guarantee against leakage to you shower.

A: Yes, we offer a 10 year guarantee against leakage when an epoxy sealant service is carried out. Having said that, our product that we use is so reliable we are confident that your shower will probably never leak again in your lifetime.

Unfortunately we cannot guarantee that we would be here in 100 years time to honor a life time guarantee- we would never make a promise to our customers that we cannot keep, so that is why we offer a 10 year guarantee as we know that we will have no problems honoring that.

A: The shower needs to be kept dry for the 24 hours prior to a service taking place.

You will not be charged any cancellation fee if you decide to cancel-we require at least 24 hours notice though, you can let us know either by phone or email.

We hope you can understand this, as we need to cover operating costs, if we have an on the spot cancellation, it costs us money by sending out a technician.

A: You can use your shower and bathroom as usual 24 hours after the service has been completed.

A: We service all Melbourne suburbs. For a list of suburbs, please see our suburbs serviced page. If you cannot see your suburb on there please ask us and we will let you know if we are able to service your area.

A: Yes, we are fully insured for public liability. A copy of our certificate of currency is available upon request.

A: We cannot give you an accurate quote without physically sighting the job and making an assessment, as each job is unique. Having said that, our sealant replacement service starts at $389 inc GST, and shower  base replacements start at $1860 inc GST .

A: Yes, we are available weekends, and after hours. A surcharge applies for after hours work.

A: We only use qualified technicians. All of our technicians hold relevant qualifications. For plumbing works we only use licensed plumbers.

A: We have been in the bathroom renovation and shower leak industry for almost 20 years.

A: Yes, you can have peace of mind knowing that you can trust our technicians. We have had the same team of staff for many years now, and they have proven their trust to us over the years. If we couldn’t trust them in our own home, we would not have them work in yours!