Our No Risk
Shower Man Melbourne 10 POINT Guarantee
Our “PROBLEM SOLVED” Guarantee:
We solve your problem, or it’s FREE!
Our “FIXED PRICE” Guarantee:
We will provide you with a fixed price quote to complete the job scope no matter what unforeseen circumstances we come up against in your shower or bathroom.
Our “PERMANENT SOLUTION” Guarantee:
We will fix your leaking shower permanently, backed with our ten year warranty
Our “10-Year” Guarantee
We provide a ten-year warranty on our work; we only take on jobs where we have confidence in offering you a ten-year warranty. If we know it won’t stand the test of time, we will provide you with a solution that will.
Our “WORK CLEAN” Guarantee:
We will always work clean in your home; this means cleaning up at the end of each visit, vacuuming and wiping surfaces, leaving your home in the condition we found it. You will never need to clean up after us, your home is not a jobsite.
Our “BEST INTENTIONS, INTEGRITY ALWAYS” Guarantee:
We will always provide you with a solution with the very best intentions to make sure that the solution we offer is in your best interests. If you are 98, we will not upsell you with a bathroom renovation you may not have time to enjoy.
Our “ALWAYS THERE FOR YOU” guarantee:
We will come out if there is ever a problem, and you will always know where to find us. We have a physical location where you can visit us should you ever need anything. We have our office team available to help with any questions available 5 days a week
Our “SHOW UP” Guarantee:
Our team will show up and do the job when we say we will. We will not show our faces and then disappear, or leave you weeks on end without a bathroom. We get in and we get the job done, without any messing about.
WHAT MAKES THE SHOWER MAN
I could go on and on about our commitment to quality, safety, cleanliness, and so on as to why you should go with us.
But I do not want you to think we are impressive just because we clean up after ourselves, that should be expected!
No, we want you to think we are impressive because of our ‘best in class’ service and experience that we strive to provide for our clients every single day.
And that starts with caring about helping you to bring your dream visions to life!
Are we bathroom leak repairers and renovators? Sure.
But primarily, we consider ourselves to be bathroom improvement specialists. We pride ourselves on our ability to help transform our clients’ houses, into the homes of their dreams through their bathroom.
To do this, we start by first intimately understanding WHAT you are looking to achieve and WHY you are looking to achieve it. Only then can we begin to provide a ‘best in class’ service and experience and deliver a final product that far exceeds your expectations in quality and appearance, giving you superior value for money.
Throughout your project, we take the time to explain exactly what we’re doing, walk you through the process, keep you up to date, and make sure everything is exactly how we promised it would be before finishing up and heading on our way – because the last thing we want is for you to feel rushed, unheard, or simply left in the dark about your options or what we’re doing!
This means that you do not have to worry about being ripped off, dealing with unsafe or questionable work, having to put up with dodgy contractors who do not show up, or leave behind a never-ending stream of headaches, call backs, and clean-up ‘to do’ lists once they are gone.
It is this Shower Man difference, our strict no hassle, no friction, ‘easy to do business with’ policy, that we want you to experience first-hand!
1. ZERO HEADACHE POLICY
We know that when you hire a bathroom repairer or renovator, you are not looking for another headache. You do not want to have to worry about being ripped off, deal with unsafe or questionable work, dodgy contractors who do not show up or leave behind a never-ending stream of headaches, call backs, and clean-up ‘to do’ lists once they are gone. You want a specialist that you can truly depend on; a specialist that you can trust to deliver high-quality work as promised; and a specialist that you can have complete confidence in to deliver an exceptional service and experience for them that is hassle free, hidden cost free and completely headache free – from start to finish.
2. DELIVER ON OUR PROMISES
Many contractors will say they provide a superior level of workmanship, but do they actually? We cannot count the number of times we have heard about bathroom repairers/renovators promising the world, but to then fail to live up to those promises with mediocre quality, or work that is hidden that you cannot see (non- compliant waterproofing, poor quality product, etc.). Here at The Shower Man Melbourne, we pride ourselves on our high standard of workmanship. This is our craft, and we refuse to compromise quality. That is why we guarantee (a pen-to- paper commitment) to provide you with a team of experienced specialists that can truly deliver on our promise to you of superior workmanship.
3. WE DO NOT LEAVE YOU IN THE DARK
Life’s busy and you are already flat out as it is, so the last thing you need are more unnecessary headaches and hassles from a bathroom repairer and renovator who is unreliable, non-transparent and always leaving you in the dark. That is why at The Shower Man Melbourne, seamless and transparent communication with our clients is our #1 priority! This means you will never have to hunt us down to get updates on progress or to answer any queries. If you have questions, we the have answers!
4. WE GIVE YOU OPTIONS
We do not just have a ‘cookie-cutter’ solution that we try to push onto everyone to make our lives easier… No, our approach is collaborative with our clients. Our team take the time to actually explore and understand what you’re really looking for out of your project, what you’re trying to achieve, and strive to pass on our expertise and knowledge to better serve you with a best in class, real ‘red carpet’ experience, where we present the best solutions and options that we believe are the best ‘value for money’ given what you’re trying to achieve.
5. DETAILED QUOTES
One of the most common headaches homeowners deal with is quotes that lack detail, where the contractor intentionally leaves items off the quotation, making their quote look cheaper initially, but then sting you later with costly variations, blowing out the budget and time frames. We do things differently at The Shower Man – our proposals breakdown everything. We also make you aware of anything that may have been missed or overlooked in the design stage rather than use this as an opportunity to look cheap with the plan of stinging you later!).
SHOWER LEAKS & BATHROOMS REPAIRED
GOOGLE AND OTHER REVIEWS
YEARS OF COMBINED DIRECTOR EXPERIENCE
OUR CORE VALUES
To hold ourselves accountable to the highest standard, The Shower Man Melbourne operates in alignment with three core values that we believe are critical to both the success of our team and to the success of you, our client.
1. EXPERIENCE & SERVICE MATTER
Without our clients, we have nothing… which is why we are a customer experience centric business. Everything that we do revolves around making sure that our clients are absolutely blown away by our work and are able to enjoy a seamless experience with us from start to finish, leaving them as happy as can be.
2. PRIDE PRODUCES QUALITY
The Shower Man Melbourne has pride in the brand, and it is why we strive to produce quality work only – no ifs or buts. It is a combination of our commitment to excellence and unsurpassed service that delivers the value that our clients have come to know and love – and why we want you to experience it firsthand.
3. RIGHT WAY THE FIRST TIME, EVERY TIME
We do not cut corners—period. We pride ourselves on the high quality and standard of our workmanship, not what may just be ‘convenient’ or ‘easier’ at the time. This is our craft, and we refuse to compromise quality; we do what’s right, not what is easy. And that is why we offer a 10-Year ‘Test Of Time’ Warranty!
A DIVERSE RANGE OF CLIENTS
At The Shower Man Melbourne, we are proud to have worked with and be trusted by such a diverse range of clients – from home owners, small business owners, commercial property managers, to some of Australia’s largest brands!