✓  17+ Years in Business ✓  95+ 5-Star Google Reviews ‍✓  Pakenham Showroom ✓  In-House Qualified Team ✓   Call Now 1300 287 188 ✓  17+ Years in Business ✓  95+ 5-Star Google Reviews ✓  Pakenham Showroom ✓  In-House Qualified Team ✓   Call Now 1300 287 188 ✓  17+ Years in Business ✓  95+ 5-Star Google Reviews ✓  Pakenham Showroom ✓  In-House Qualified Team ✓   Call Now 1300 287 188
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THE SHOWER MAN MELBOURNE FAQ

Are The Shower Man Melbourne technicians qualified?

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Our team at The Shower Man Melbourne are qualified within their trade and has a minimum of 5-year experience outside of apprenticeships; the current team have over 80 years! Combined experience! Our plumbers are licensed and registered.

Our team at The Shower Man Melbourne are all in-house employees; we do not use subcontractors.

This allows The Shower Man to provide complete control over the entire customer experience as we have a team we can rely on.

Our team has completed safety training and hascurrent product application and knowledge.Our team is trained in our procedures and processes, ensuring consistency across every aspect of our work.

Are the The Shower Man Melbourne technicians trustworthy?

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You can have peace of mind knowing that you can trust the technicians from The Shower Man Melbourne.

The Shower Man has had the same team of staff for many years, and they have proven their trust in us.

If we didn’t trust them in our homes, we would not have them work in yours!

The Shower Man employees are in-house employees, not subcontractors; we carry out stringent pre-employment National Police checks on our team to ensure the safety of our clients.

Can my shower be used prior to my Shower Man repairs taking place?

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The shower must be kept dry for 24 hours before a service occurs.

For epoxy grout, you must allow the area to cure for 72 hours following the installation.

For all other grouts (sanitised grouts) and re-tiling work, the shower is ready for use 24 hours after completion.

Do I need to be home whilst The Shower Man Melbourne are working on my project?

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Whilst we love our clients being home so they can see the transformation unfold before their eyes, they do not need to be home for the work.

The Shower Man Melbourne team can provide a free, secure key-safe to safely store your key so we can access the home during work hours. At the end of each visit, we leave the key in the secure safe so that you can use the key to re-enter your home.

Does The Shower Man Melbourne have public liability insurance?

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The Shower Man Melbourne has full public liability insurance and worker’s compensation insurance (Workcover) to keep our team safe.

Certificates of currency can be provided upon request.

Does The Shower Man Melbourne offer a guarantee or warranty?

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The Shower Man Melbourne provides a full 10- Year warranty on all re-tiling works.

Our No Risk, Exclusive Shower Man Melbourne 10 Point Guarantee.

Does The Shower Man Melbourne use sub-contractors?

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All work is performed in-house directly by the Shower Man Melbourne team, with the exception of asbestos removal and electrical, which is outsourced as we are not qualified to complete electrical work or removal of asbestos-containing material. All of our team are permanent employees, not subcontractors.

This allows us to provide complete control over the entire customer experience as we have a team we can rely on.

Our team has completed safety training and has current product applications and knowledge.

Our team is trained in our procedures and processes, ensuring consistency across every aspect of our work.

We would never risk the quality of our client’s project or risk an insurance liability to our clients by using subcontractors to complete our projects.

Does The Shower Man Melbourne supply a fixed price, written contract?

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Yes.

The Shower Man Melbourne supplies a fixed-price contract for every job, with a detailed scope of works so you know exactly what’s included. Because the full extent of concealed damage can’t always be seen until the shower is opened up, your quote explains how any additional works would be handled if damage extends beyond the shower.

Does The Shower Man have alternate accommodation available or somewhere I can work from home during the day or use a shower while my bathroom is out of action?

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The Shower Man Melbourne has a three-bedroom, fully furnished townhouse available to our clients if they do not have access to another bathroom while theirs is out of action.

Check out our accommodation property.

How long after my Shower Man service is completed can I use my shower or bathroom?

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For epoxy grout, you must allow the area to cure for 72 hours after installation.

For all other grouts (sanitised grouts) and re-tiling work, the shower is ready for use 24 hours after completion.

How long has The Shower Man Melbourne been in the industry?

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The Shower Man Melbourne has been in the bathroom renovation and shower leak repair industry for over 30 years. The Shower Man Melbourne team have over 80 years of combined experience.

The Shower Man Melbourne has been dedicated to fixing Melbourne’s leaking showers and renovating bathrooms since 2010.

We have been in the floor and wall tiling business since 1995.

Is The Shower Man Melbourne a franchise or part of a larger group?

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The Shower Man Melbourne has always been a small family-run and family-owned local business in Pakenham, Vic.

We will remain a family-run and owned business and never franchise or join a larger group.

‍Fun fact; We added the word “Melbourne” To The Shower Man business name to help people find us on Google back in the day when we were starting out and trying to get found online!

Is The Shower Man Melbourne available on weekends or after hours?

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The Shower Man Melbourne team is generally unavailable on weekends or after hours.

We place a high value on our team’s well-being; we encourage them to spend time with their family and pursue hobbies so that they come to work refreshed.

What methods of payment does The Shower Man Melbourne accept?

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The Shower Man Melbourne accepts payments from cash, EFT (Bank Transfer), and credit cards (Visa, Mastercard, Amex, Diners Club). We also offer payment plans.

Payment plans: View our payment plan information on Reno Now, Pay Later.

We have interest-free and low-rate payment plans available; for the works quoted, the weekly repayment could be as low as $50.

12-Month Interest-Free Payment plan: (for amounts between $500 and $5000). To apply or learn more, click below: https://app.handypay.com.au/portal/register-get-started/TheShowerManMelbourneInterestFree.

‍https://www.theshowermanmelbourne.com.au/reno-now-pay-later/

Low Rate payment plan: (for amounts from $5000 to $75000). To apply or learn more, click below:

https://app.handypay.com.au/portal/register-get-started/TheShowerManMelbourne

Which Melbourne suburbs does The Shower Man Melbourne service?

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The Shower Man Melbourne service most Melbourne suburbs.

Check out our list of suburbs that we frequent.

If you cannot see your suburb on the list, please contact our friendly team to check if we can service your suburb.

Can The Shower Man Melbourne offer me a permanent solution to fix my leaking shower?

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The Shower Man Melbourne fixes leaking showers permanently with a complete shower rebuild — removing the existing finishes, repairing substrates, and installing a new waterproofing system and tiled finish.

The Shower Man Melbourne provides a 10-year waterproofing warranty.

Unfortunately, re-grouting and re-sealing with epoxy and injectables will not provide a permanent solution. We would not offer a warranty on something knowing we could not stand by it.

If grouting has failed or a shower is leaking, this is almost always caused by the shower waterproofing failing or the workmanship of the initial shower construction.

When a shower is properly waterproofed per AS-3740-2010, Waterproofing of Domestic areas, and tiled per AS 3958.1—1991 Installation of Ceramic Tiles, it will not fail under normal circumstances. Grout should not deteriorate, and tiles should never crack or leak.

Grout deterioration and leakage are symptoms of a poorly built shower.

Can The Shower Man Melbourne provide me with a quote over the phone or via email?

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To recommend the right fix, we need to see your shower in person. Every shower is different — construction, size, substrates and access all vary — so an accurate scope of works can only come from an on-site visit.

We don’t do free quotes. Instead, we offer a $159 Professional Shower Assessment & Rectification Quote ($299 for a bathroom renovation consultation). A qualified, police-checked member of our in-house team visually assesses your shower, talks you through the recommended rectification approach, and prepares a quotation and proposed scope of works.

This visit is for customers considering having us carry out the rectification works. It is not a leak detection or inspection service — we don’t carry out moisture testing, diagnostic testing or invasive investigations, and we don’t provide written inspection reports.

If you go ahead with any of our full turnkey packages, the site visit fee is credited off your final invoice.

We charge for the visit so that clients who go ahead aren’t paying for endless free quotes for people who never intend to book work. It also means every quote is properly considered, not a rushed sales pitch.

How long will The Shower Man take to complete the job?

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Every job is different, however, as a general guide, The Shower Man Melbourne needs the following time frames to carry out work;

Service type Duration: Ready for use:
Shower Rebuilds 12 Working days 24 hours after completion
Complete bathroom renovations 15-20 working days 24 hours after completion

At The Shower Man Melbourne, we strive to provide our customers with high-quality shower repair services that last. Our experienced professionals are committed to delivering excellent results and outstanding customer service. If you have any other questions or concerns, please don’t hesitate to contact us. We are always here to help.

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Leaking Shower?
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Get an Expert Plan to Fix It Properly

Professional Shower Assessment & Rectification Quote – $159
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When your shower is leaking, cracked or showing signs of waterproofing failure, you need to understand what work is required to fix it properly. At The Shower Man Melbourne, we specialise in rebuilding failed showers and providing long-term waterproofing solutions. Every visit is carried out by our qualified, police-checked in-house team, never subcontractors.

What’s Included in Your $159 Site Visit?

Our professional site visit is designed to visually assess your shower, discuss the recommended rectification approach and provide a detailed quotation and proposed scope of works.

✔ Professional On-Site Visual Assessment, We assess the visible condition of your shower, including tiles, grout, silicone, shower base, junctions and other accessible areas.

✔ Waterproofing & Construction Considerations, We identify visible signs of potential waterproofing failure, deterioration or construction issues relevant to NCC and AS 3740 requirements.

✔ Recommended Rectification Solution, We explain the works we recommend to achieve a long-term solution rather than a temporary patch.

✔ Rectification Action Plan, We outline the proposed works, which may include demolition, substrate repairs, waterproofing, tiling and associated works.

✔ Detailed Quotation, We prepare a quotation outlining the recommended scope of rectification works and the associated costs.

Ready to Fix Your Shower Properly?

If you’re considering rebuilding your leaking or deteriorated shower, our team can assess the visible condition and provide a professional quotation and proposed rectification plan.

Before Booking Your Site Visit

Our $159 site visit is specifically for customers considering professional shower rebuilding or rectification works. It includes a visual assessment, consultation and a quotation outlining the proposed rectification works. We do not undertake leak detection, diagnostic testing, invasive investigations or provide written inspection reports.

Where a shower is leaking or shows signs of waterproofing failure or non-compliant construction, our minimum rectification service is a complete shower rebuild. Please only proceed if you are considering engaging us to carry out the recommended works.

Book Your $159 Shower Assessment & Quote
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Our Approach to Leaking Showers

We specialise in permanent shower rectification, not temporary leak repairs.

Where a shower is leaking or shows signs of waterproofing failure or non-compliant construction, the minimum rectification service we offer is a complete shower rebuild. We do not offer isolated grout or silicone repairs, waterproofing patches or other temporary treatments as solutions to a failed shower.

Rebuilding allows the existing shower finishes to be removed, exposed substrates to be assessed and necessary repairs undertaken before installing a new waterproofing system and tiled finish. Where damage extends beyond the shower, additional bathroom works may be required. The full extent of concealed damage cannot always be determined until demolition has commenced.

Important – What Our Site Visit Does Not Include

Our $159 site visit is a rectification consultation and quotation service, not a diagnostic leak detection or building inspection service. We do not provide:

✕ Specialist leak detection or water testing
✕ Plumbing pressure testing
✕ Thermal imaging or moisture mapping
✕ Invasive or destructive investigations
✕ Removal of tiles, walls or flooring for investigative purposes
✕ Testing to determine the precise source of a leak
✕ Formal defect or compliance reports
✕ Written diagnostic inspection reports
✕ Insurance or legal expert assessments

If you need detailed diagnostic testing or investigation before considering rectification works, please engage an independent specialist.

Book Your $159 Shower Assessment & Quote
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